SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! Everything works perfectly... I got it within 2 to 3weeks even when I mistakenly confirmed that I have received it when I haven't received it. At first I was scared but finally I got it
Excellent packaging. Product like description. High quality.
very good product
여러 포트 테스트 해보니 이상없이 잘되고 덱스모드 아주 잘 됩니다
Dock very top quality material very well made comes with a USB cable type C great quality super recommend, arrived on schedule cost and benefit.
Excellent product! Build quality very good. The dock looks very durable and robust. Enjoyed various connections USB compatible with keyboard and mouse.
Got everything right work perfectly on my Samsung S20fe arrived in 27 days calendar business here in Juazeiro 20-BA, tested in a umidigi TB but not forwarded the picture No. More on Samsung S20fe ficouu top. keyboard work, mouse work put control Xbox to test, but not recognized. More product and top quality.
And Dex mode is really good. In principle, a new COM can not be bought for the Internet. No, of course not all applications are compatible with the full screen, but the way it works is already very good.
Excellent product! As the description, not overheat. Not taxed.
Product is as described, also packing and product are very good quality. Comes with docking station and high quality USB-C cable. O have only tested the docking/charging part of the product (which works great). Will update after I try the HDMI port with Samsung Dex, the other USB ports a and memory card slots. Delivery time was FAST, under two weeks from order date to Australia!
Is sensational. Super recommend! I even knew that had my hands a computer to when not in home or office. For play and use the office and read e-mails and surf the Internet Is very good.
Product comes in very little time, meets expectations.
Just tested the tf card and works. Another notice to come after use.
Cool thing, works with Motorola edge s Pro There were problems with the installation, it is necessary to choose exactly the thickness of the gum under the phone.
Bought 23/8 and received in 8/9 Shipping was very fast All well packed Working as expected
produit arrivée rapidement je remercie le vendeur pour cela! je vais le tester et sûrement reprendre avec ce magasin merci!
Excellent store, I quickly ship the product and arrive smoothly, highly recommended.
It works very well to use it with my Galaxy S9 +, Dex appears on screen without difficulty. The only detail is that it's not fast loading.
Top product, I recommend this store.
Great quality product and quality service. I deeply appreciated and I strongly recommend.