We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is good, odorless, the lines are even, the threads do not stick out. I took the size L on my parameters: chest girth 92, waist circumference 70, height 165 cm, size is too big, but with a belt to wear it is quite possible, but it is necessary to sew along the length (heel do not wear, so the dress will be up to the floor).
30 Jan 2020 00:23
Perfect dress! The same as the photo. Material feels pleasant, doesn't electrify, does not crease, no smell, seams straight and high quality. Delivery fast - 3 weeks to LT. Size fits perfect - 169 cm 72 kg L looks great. The color is really beautiful ( in my photo doesn't looks so great ;) )
12 Jan 2020 08:41
I bought 11.11 at a price of 729r.-59R. store's discount. the dress is luxurious, the fabric is synthetic dense... similar dresses in boutiques cost from 3000 and above. The model is universal-lost weight or recovered for a couple of kg. Everything will fit. I on my parameters 92-80-105 height 157 cm. Weight 59 kg. I chose the table and reviews size M. (maybe s sat down better if you tie a belt-with переди it's great, and with зади view is not very. .. Well, this model is free or it was necessary to take a smaller size... I decided to make recesses on the back. .. While charting). Delivery was very long 2 months. it was the fault of the post of Russia (the parcel in circles went Moscow-Kazan-Novosibirsk-Barnaul-Kazan-Cheboksary) the seller was always in touch. the dress is designed for women in height from 155 cm to 165 cm. .. To 169 cm. If above. .. Then the waist will be overstated and even a wide belt will not save. And all the same there is a small drawback-narrow sleeves only 23 cm. and raise the sleeve above (that would be as in the photo of the seller I do not work, and the button should be changed).
19 Dec 2019 04:09
The dress is just magical! Hides the flaws of the figure, bust 114, waist 106-size 2XL is excellent. With an increase of 173, the dress is almost in the floor. Photo already washed and ironed dress (not village, when washing did not shed). I will try to supplement the photos in the future, as it sits on the figure.
7 Dec 2019 06:38
The goods were delivered in 25 days (Volgograd region), corresponds to the description, the belt in the kit, the seams are smooth, neat,. the size grid. At 46 size took L, all in place and shoulders and waist, length almost to the floor. The color is saturated with Emerald, I liked it very much. thank you.
3 Dec 2019 09:34
Delivery 25 days to Peter. Synthetic material, but worthy. I took pp LL, I was afraid that it would not be enough, you can take the size in size. Ankle length. Very satisfied. I took earlier this manufacturer and never regretted
30 Nov 2019 07:12
Dress is great thanks for fast delivery! Corresponds to the grid at 44-46 m took on my sewing.
28 Nov 2019 07:22
Came for 2 weeks and 2 days. Perfect dress, nice тёмнозелёный color. perhaps it would fit the size smaller, but would not risk it. In Principle is not bad. Left beat accessories.
25 Nov 2019 02:44
Dress very much, my 52nd took XL. Sewn well. Fabric body, sleeve 3/4, there are pockets length what you need.
21 Nov 2019 05:29
It's great! At 89-68-92, the height of 168 is slightly overstated waistline, but the long belt saves. Not till they drink, and that's good. Thank you!!!