We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for 600R. On sale. Size M corresponds to our 44-46, the dress, as in the photo, the fabric is pleasant. Delivery to MSK about a month, track tracked. Quality is satisfied. I recommend buying from this store.
11 Feb 2020 03:11
Dress beautiful too!!! Am amazed, delighted!!!
28 Jan 2020 10:45
My dress came very cool but a little cutout is wide and very electrified you need to wear with a subjubnik OM, the fabric is soft pleasant to the body in the chest a little Big took 48R L but lost weight and it in the chest freely, but very everything fits the body, need antistatic color beautiful pink-Violet as satin only thinner recommend
9 Jan 2020 02:32
Deep saturated blue color, L size is good at og 96, OB 100 cm. The fabric flows, shines, I liked the dress, I was looking for an inexpensive for the kit, I found it. Of the minuses is a very wide sleeve armhole, but it is fixable. thanks.
4 Jan 2020 09:14
Very beautiful beautiful dress, deep blue color, light and flowing. L will be on our 48, OG 96, OT 80 great, will have to sew.
2 Jan 2020 02:52
She is popular! With or without petticoat it makes well, and on will pass a good evening parties. Received quickly.
30 Dec 2019 13:22
Dress and deserve 5 stars very beautiful XXL equivalent to Tam G perfect Brasil and fast
24 Dec 2019 08:20
Cute. You can safely take a smaller size. I have to suture. Otherwise, the waist is slightly lower than necessary. Otherwise-fabric, color, model-Super. The most it is for the holiday. True, in my opinion, a little expensive (material as for a nightgown). My height is 168, weight is 51, the size of the clothes that I usually wear is 44.
19 Dec 2019 02:59
I liked the dress, on the parameters og 90, from 75 I just wanted to take less, more freely, the fabric is pleasant, electrolyzed, but I think, after the antistatic will disappear. I have a height of 175, I'm below the knee. Although she took 3 dresses of the same size, came all different
25 Nov 2019 07:32
The dress is as shown in the photos. The fabric is very bright. Seller recommended.