We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fully corresponds to the description. Dense fabric, there is a short lining. As usual-came in a branded package with a tag. The seams are even. Threads do not stick out. Sew qualitatively.
3 Mar 2020 10:15
The dress is beautiful, corresponds to the description and size. Waist is not too high. The fabric is pleasant with beautiful colors. Delivery month, packed all in 2 package. Purchase is happy, thanks to the store!
10 Feb 2020 11:52
Excellent I améi fabric good quality arrived fast in order satisfied, thanks I recommend
25 Jan 2020 07:50
Beautiful dress, just like the picture. Tight and beautiful fabric, perfect seams. The size is fine.
21 Jan 2020 02:54
The dress came later than expected, but still came. I thought I would have time for the holidays, but alas, it came after January 20 to the Post Office. The quality can be said not bad (for such money), the seams are even, a couple of threads stick out, but not critical. The smell is unpleasant, I think after washing will pass. The dress looks elegant, with decoration you can dress for the event or just walk in it will also be fashionable. Of course synthetics are one, but pleasant to the body. I advise you to buy. Dimensions are correct. At its size took HL, came up perfectly. So take measurements and order. Thank you to the store.
6 Jan 2020 04:07
The dress is super! dense. a little bit more. but not trouble .... ushyu. price at a discount is excellent!
24 Dec 2019 15:16
Very good quality and design. Price reasonable and size accurate . Recommend .
21 Dec 2019 06:11
Bomb, to the feet does not stick not electrified, my parameters 86/66/94 size S, perfect, at the waist stock a little loose, not critical, a little pricked somewhere where the seams Inside at the waist, but can it only at me so, tolerably, spectacular, princess dress, took in burning 840 rubles, thanks to the store! Mail
24 Nov 2019 11:17
Everything went fine. The dress is gorgeous. Excellent fabric. So happy with it.