We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was very long more than 3.5 months, but it is most likely due to all holidays. The dress is very beautiful. The fabric is so interesting neither synthetics nor knitwear, something similar to silk with cotton. Who does not have a big chest. For 94-76-100 ordered M, in the most, will have to lose a little weight. Buy better 1 size bigger. Everything is sewn very neatly. In general, the dress is happy.
28 Feb 2020 06:55
Dress norms, but have to sew a little and remove pockets
5 Feb 2020 05:48
My parameters: chest circumference-108, waist circumference-100, hip circumference-116, height-153 cm. XXL-as for me shito. With the belt looks better. The dress is pleasant to the touch. There are pockets. Thank you for the quality goods.
2 Feb 2020 05:58
This is an amazing dress for an amazing price. I feel like I should have paid 3x as much for it
17 Jan 2020 09:15
Dresses chic!!! Only after reading reviews I drowned in the ordered sizes! Now I look at the dimensional grid and am in perplexity, what I thought, how could I order L ??? My parameters are 93-70-98. Height 170, waist and sleeves sat perfectly! I love the chest, back, and waist was straight in the guise! Especially since in both dresses locks on the middle of the back. Now you need to suture that for me it's straight problematic! it's easier for me to open the recesses in the chest, when there is little in the chest, than to drag on the atelier, give, take... Girls, do not listen to anyone, focus only on the size grid of the store, especially since to each model of the dress it is its own! About the black dress with colored sleeves, I was shot by the seller himself! Writing that m will be very narrow at the waist, and I agreed on L, well, L in a colored dress, I already ordered myself. As a result, I will not wear any dress. In general, the sensations are dual, like decent dresses, but not without problems. As a gift earrings-tassels! Yes, I ordered 11.11 waited for 2,5 months.
25 Dec 2019 12:56
All as in the description and in the photo corresponds to reality, I liked it, with the size consulted with the store chose L, my parameters 98-85-103cm height 161 cm weight and 75 kg came up. Suitable for spring and autumn, the seller is responsive recommend!
18 Dec 2019 05:03
I read enthusiastic reviews and ordered... Normal dress, but on my figure the village is not very that. Height 156. Weight 75. Bust 112. Waist 90. In the shoulders I will redo .. And sewing normal delivery 2 weeks.
11 Dec 2019 10:20
Just fire!!! To the body is pleasant, negalimaya synthetics definitely! I advise! It was exactly a month in Moscow
8 Dec 2019 06:58
The dress is nice, goos seams. Fabric is not cotton, gets electricated. Fits well on 168 cm, only shoulder part only doesn't fit too comfortably.
25 Nov 2019 08:22
Elegant dress. The Village Is perfect!! Thank You!! AND it's very fast.))