We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is quality, sewn neatly. Description and size match. Very well sits, according to the figure. The parcel came in two weeks. Each dress is in a separate branded package. The order and the store is happy, I will order more.
12 Jan 2020 03:03
The dress corresponds to the size, looks like in the photo. I liked it. Thank you.
9 Jan 2020 00:04
Beautiful dress. Cloth is dense. On the sleeve is an elastic band. On OG 104 XL very well sits. On height 174 length to the knee.
5 Jan 2020 08:41
Delivery to Mogilev about a month, height 170 cm, 96-80-96 size L quite freely (and in the chest and waist there is still a place) the belt line is slightly overstated, but with a belt quite well, there was an unpleasant smell, but after washing there is no longer, synthetic fabric, for work it will do!
2 Jan 2020 06:05
As always, the quality in this store is on top! Thank you store!!!
27 Dec 2019 05:16
5 stars!! Great dress! Dimensions correspond to the store’s table. Fast shipping. My size is 88, 72 - size «S», the skirt is wide for any size. The seller is outgoing. The dress is of good length and covers the knee. Suitable for office. The bow is very cute! Thanks!!
26 Dec 2019 03:19
Good quality, the order came quickly enough. Canvas skirt
20 Dec 2019 00:32
As always very beautiful, but at the same time it is possible to wear in the office, for which I bought. Collar with strings in general is just beauty! I'm happy, thank you very much to the store. Village as poured.
17 Dec 2019 08:58
The parcel came about a month. I ordered this dress on the day of sale 11.11, so it turned out about a month, and I think it would be faster, but still it's pretty fast. The dress was packed in a zip pouch and a zipper pouch. The smell is not unpleasant, sewn well, the threads do not stick out, the cuffs are knitted, which is convenient. I will wear with a belt, it looks better. Not yet washed, so I can not say shed or not. The dress is very like, just right for work. Seller-thank you)