We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is cute, corresponds to the description and photo. Quality at its price is normal (took for 970r). Delivered to Moscow quickly, weeks for 2. sewing even, without jambs. The fabric is absolute synthetics, but pleasant to the body. It may be hot in the summer. On the parameters 98-85-110 took XXL-freely everywhere, you can size smaller. On the chest stacks without problems, nothing diverges, but I also have a small volume.
28 Apr 2020 11:38
There's nothing wrong with it. I won't wear it.
24 Apr 2020 11:00
Thank you all perfectly fit
19 Mar 2020 04:37
The dress is excellent! Seams are executed qualitatively. The color is pleasant. The size grid corresponds. Synthetic fabric, but pleasant to the body. The store is sociable. Seller recommend!
19 Mar 2020 01:55
The color is beautiful, sewn neatly, but it is always open. The fabric does not stretch. I'm pressed in my sleeves, although the physique is thin. Maybe you need to order a larger size, ordered according to the store's size table.
11 Mar 2020 04:07
The goods did not come
6 Feb 2020 11:08
Very beautiful dress! The smell on the chest is certainly wide. I'll figure something out. Thank you!
13 Jan 2020 07:25
The order came relatively quickly, weeks in three. The store sent the next day. The dress itself is sewn well, neatly, the seams are even. Darts are on the chest and along the waist line. The fabric is pleasant to the body, flowing a little, although synthetics. Iron at low temperature and with steam. The color of the dress with the photo of the seller is the same: such a red-brick shade. At its 46 size (94-75-100) chose m. On the hips and waist all right, but in the chest impressions ambiguous: the smell diverges strongly, does not cover anything, so I had to make a couple of seams of modesty for the sake))) maybe, it was worth ordering the size L, would sit more freely, or maybe hang. But I will still wear it.
2 Jan 2020 14:23
Very beautiful dress, color cowberry with milk. Unfortunately I did not fit. On the OG 112 took 2HL... the chest does not smell. At the height of 158 clearly at the waist, the length to the middle of the calf. The size would be bigger. Thank you to the store... always in touch.
20 Dec 2019 07:32
One of the best purchases on Ali. the parameters 100-86-110 XL came up perfectly. The height of 175 is slightly overstated waist, but not fundamentally, there is no discomfort. The quality of the fabric is very good, not like plashevka.