We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Marie Cart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is wonderful! fully corresponds to the description. At 48R. it is better to take XL. Thank you!
14 Feb 2020 09:24
The parcel came for about a month, but the expectation was worth it. The dress is really good. Quality at height, all the seams are even, the threads do not stick out. Lightning is sewn neatly, not at all noticeable. The material stretches a little, N. E thick, but heavy enough that the skirt does not fly from the breeze. I'm a "girl" not small, but the dress turned out to be in size, dressed in Russian 52 size without problems, the zipper did not open at all. I advise the goods to buy, the store is 5 stars.
11 Feb 2020 03:11
Wonderful dress!!! Perfect Size!!! THE finish is excellent quality!!!
4 Feb 2020 15:03
the dress is very nice. I did order size XXL ... I am size 14 EU normally, and that dress is very big .... bit I can sort that out easily !!! I really like the dress !!! it is worth for the money !!!
23 Jan 2020 10:08
The dress really liked, the quality is good. Took the size L on my 48 size (96/80/102). Sits well, only in the armhole a little big. We'll have to sew.
13 Jan 2020 07:38
Great arrived very fast size nicely, and it is how the image though it is a bit more clear, the color on the images of sale of the page
8 Jan 2020 10:02
I'm delighted, beautiful dress. At 106/89/119 came XL, height 170. It's good that I did not order a larger size. The fabric is thin, rustling a little, but the cut and sewing are beautiful. This store just adore!
2 Jan 2020 01:13
Very very very happy! The dress for its money justified itself for everything!!! Sits perfectly, there is no marriage, there is no smell, it came on the eve of the new year, delivery is fast!!! I recommend the store!!!
28 Dec 2019 12:46
Wonderful dress. The seams are even, there is no smell of extraneous. The length is good. Looks beautiful. The fabric is dense and pleasant. I'm very happy.
9 Dec 2019 02:12
Ordered 13.11.19 received 5.12.19. I ordered the second time, I liked everything again, the seams are even, there is no unpleasant smell. I buy m in stores and then I ordered m twice, everything came up.